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Thủy Sản Xanh - Terms of Service and Digital Platform Protocols

The clear and transparent rules governing the use of Thủy Sản Xanh’s digital platforms, online ordering systems, and serialized QR-code traceability networks.

Thủy Sản Xanh - Terms of Service and Digital Platform Protocols

Building Trust on Clear Rules and Shared Responsibility

When you explore our digital home at thuysanxanh.com or scan one of our custom QR codes to trace your seafood's journey, we are entering into a shared agreement on how we do business. At Thủy Sản Xanh, we believe digital technology is an incredible tool to protect the truth and make working together as smooth as possible. These terms are not written to bury you in cold legal jargon or create corporate walls. Instead, they are here to keep things fair, clear, and safe for everyone—ensuring our cold chain from Van Phong Bay to your kitchen never misses a beat.

1. Intellectual Property and Our Shared Data

Everything you see on our platform—from the software code and drone footage of our Ninh Hoa sea cages to our customized traceability data rooms—belongs to the Thủy Sản Xanh ecosystem:

  • Using Our Ocean Data: We spend a lot of time digitizing water quality metrics, cold-chain temperature charts, and the biological history of our catches to give you absolute peace of mind. You are welcome to use this data on your restaurant’s menu or website to show your guests where their food comes from. However, we ask that you do not alter, copy, or sell this data to third parties outside of our direct supply relationship.
  • Brand Assets: Our aerial photography, official logos, and operational media are protected properties. Using these assets out of context or mimicking our identity to sell untraceable seafood defeats the purpose of our transparency mission and is something our system actively monitors and restricts.

2. Proper Use of Our Serialized QR-Code System

Our dynamic QR-code tagging system is a massive leap forward for seafood accountability, and it relies on responsible usage to keep the chain honest:

  • Honoring the Trace: Each QR code is uniquely generated for a specific harvest batch or individual premium item (like our Ornate Spiny Lobsters). They are meant for checking real-time history and origin data. Tampering with these codes, replicating digital profiles, or attaching our genuine tags to outside, unverified seafood is strictly against our rules.
  • Securing Your B2B Account: If you are a wholesale partner with access to our deeper Data Room, you are responsible for keeping your login credentials safe. If an account is found leaking system-wide logistics data or shared with unauthorized entities, we reserve the right to pause access to protect the integrity of the network.

3. Real-Time Data and Transaction Security

We do our absolute best to ensure that every metric and stock level displayed on our digital nodes is as accurate as possible, but working with live nature means managing small variations:

  • Nature Shifts in Real Time: Biomass estimates, current catch availability, and live weight forecasts shown on the platform are highly accurate snapshots of that moment. However, the final numbers will always be verified by our team and confirmed on your physical delivery manifest before the cold-chain truck leaves the hub.
  • Safe and Honest Digital Checkouts: When you place an order online or transfer funds through our secure banking gateways, our system firewalls keep your data completely safe. In return, we just ask that you provide accurate delivery coordinates and contact details so our drivers don't encounter any unnecessary delays on the road.

4. Continuous Updates and Staying Connected

As we expand our deep-water sea cages and roll out better supply-chain software, these terms will naturally evolve to reflect our improved capabilities:

  • Automatic Transparency: Any updates to how our platform operates will be posted directly on this page. We don't believe in making you sign endless paperwork; continuing to use our site and trace your seafood simply means you are on board with our latest optimizations.
  • Tech Support at the Ready: If you ever run into a bug, a broken page during checkout, or a QR code that won't scan properly, our tech team is standing by. Just shoot us a quick note at tech@thuysanxanh.com, and we will get your digital gateway sorted out in no time.

At Thủy Sản Xanh, our digital terms are designed with one simple goal: to make sure our technology works just as honestly and beautifully as the natural currents of Van Phong Bay. We deeply appreciate your professional approach and commitment to real quality, and we promise to always run our platform with the highest level of accountability to protect the supply chain we build together.